ink789 Privacy Policy

Definitions and Scope

In this Privacy Policy, “personal data” means information relating to an identified or reasonably identifiable individual. “Processing” includes collecting, recording, organising, storing, reviewing, using, transferring, restricting and deleting data. “Services” refers to the website, player account, casino, sports betting, cashier and support features made available by ink789.

This policy applies to information processed by ink789 through online interactions and account-related communications. It does not create rights beyond those provided by applicable requirements, nor does it override records that ink789 must retain for security, dispute, financial crime prevention or legal compliance purposes.

Information We Collect

The information collected depends on how a user interacts with ink789. Account registration may involve a legal name, date of birth, residential address, email address, mobile number, chosen username and authentication details. As ink789 is restricted to users aged 21 and above, age and identity information may be checked before certain services or withdrawals become available.

Account activity may include login records, deposit and withdrawal history, wagering history, bonus use, live casino activity, sports selections and communication preferences. Technical information may include IP address, browser type, operating system, approximate location, device identifiers, session records and security events.

When a user contacts ink789, we may retain the message, time, channel, account reference and any attachment voluntarily supplied. Support conversations may be reviewed for service quality, staff training, dispute resolution and fraud prevention.

Purposes and Lawful Grounds for Processing

ink789 may process personal data where necessary to:

• create, administer and secure a player account;
• verify age, identity, address and account eligibility;
• accept wagers and settle casino or sports betting results;
• process deposits, withdrawals, refunds and transaction reviews;
• provide support and respond to complaints or privacy requests;
• detect account misuse, fraud, collusion and unauthorised payment activity;
• apply responsible gambling limits, cooling-off periods and self-exclusion controls;
• maintain platform reliability and understand technical performance; and
• meet legal, accounting, security and record-keeping obligations.

Depending on the context, processing may be necessary to provide requested services, comply with an obligation, protect legitimate interests, establish legal claims or act with a user's consent. Where consent is the relevant basis, the user may withdraw it for future processing, although prior lawful processing remains unaffected.

Payments, KYC and Financial Verification

Malaysian players may use available methods such as Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank or Hong Leong. To process a transaction, ink789 may handle payment references, account-holder names, amounts, timestamps, status information and limited bank or wallet details. Full credentials, security codes and banking passwords should never be sent to ink789 support.

Identity verification may require a copy of an identity document, proof of address, payment ownership evidence or source-of-funds information. These records help ink789 confirm that payments belong to the account holder and assist with fraud prevention, chargeback reviews, withdrawal security and financial crime controls.

Cookies, Devices and Usage Information

Cookies and similar browser storage technologies help ink789 keep users signed in, remember preferences, maintain session security and understand website performance. Essential cookies support core functions such as authentication, navigation and fraud protection. Without them, some account features may not operate correctly.

Performance information may show how pages load, which device categories are used and where technical errors occur. This helps ink789 improve access for users in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam and elsewhere in Malaysia without relying solely on individual support reports.

Users may manage cookies through their browser settings. Blocking essential storage may cause login, payment or game-session problems. ink789 does not use this policy to authorise unrelated third parties to collect information for their own purposes.

When Information May Be Shared

ink789 does not sell personal data. Information may be disclosed to service providers that support hosting, identity verification, payment processing, game delivery, cybersecurity, analytics, professional advice or customer support. Such access should be limited to the relevant service and subject to confidentiality and security expectations.

Personal data may also be disclosed where reasonably necessary to investigate fraud, protect users, enforce the Terms & Conditions, respond to a lawful request or establish, exercise or defend a legal claim. If a business reorganisation affects the operation of ink789, relevant information may transfer subject to appropriate privacy safeguards.

Some providers may process information outside Malaysia. Where an international transfer occurs, ink789 takes reasonable steps to apply contractual, technical or organisational protections appropriate to the circumstances.

Data Security Measures

ink789 applies layered safeguards designed to reduce accidental loss, unauthorised access, alteration and disclosure. Measures may include encrypted connections, access controls, authentication processes, activity monitoring, backups, staff confidentiality duties and periodic reviews of security procedures.

Users also play an important role. Passwords should be unique, devices should remain updated, and shared computers should not store account credentials. A player should check that the ink789 domain is correct before entering account details and should report unfamiliar activity without delay.

If a personal data incident creates a material risk, ink789 will investigate, contain the issue and provide notifications where appropriate or required. Information supplied in any notice will depend on the confirmed circumstances and available facts.

Data Retention and Deletion

ink789 retains personal data only for as long as reasonably necessary for the purpose for which it was collected and for related legal, security, accounting, dispute or responsible gambling needs. Retention periods vary according to record type, account status, transaction history and the presence of an unresolved claim or investigation.

Closing an account does not always result in immediate deletion. Payment records, verification materials, self-exclusion records and security logs may need to remain restricted for a defined period. When continued retention is no longer justified, ink789 will delete, anonymise or securely isolate the relevant information according to the available process.

Your Privacy Rights

Subject to applicable requirements and appropriate identity verification, a user may contact ink789 to exercise relevant privacy rights. A request should clearly explain the information or action sought. ink789 may ask for additional details to protect the account from fraudulent or unauthorised requests.

A request may be declined or limited where fulfilling it would reveal another person's data, undermine fraud prevention, conflict with record-keeping duties or affect a legal claim. Where appropriate, ink789 will explain the reason for the decision.

Responsible Gambling and Sensitive Account Information

ink789 is intended only for players aged 21 and above. Information concerning deposit limits, cooling-off requests, self-exclusion, gambling concerns or support interactions may require additional care because it can reveal sensitive circumstances.

ink789 uses responsible gambling information to apply requested controls, monitor potential risk, prevent prohibited account reopening and provide relevant support. A self-exclusion record may be retained after account closure so that the restriction can continue to operate.

Players should provide only the information necessary to explain their request. More details about available safeguards, warning signs and account controls are provided in the Responsible Gambling policy.

Changes to This Privacy Policy

ink789 may update this Privacy Policy when services, payment methods, technology, security practices or relevant obligations change. The effective date at the top of the page identifies the current version. Material changes may also be communicated through an account or website notice where appropriate.

Users should review this page periodically. Continued use of ink789 after an update does not remove any rights provided by applicable requirements. Earlier versions may cease to apply from the stated effective date unless a previous provision must remain relevant to an earlier event.

Contact Us About Privacy

Questions, requests or complaints concerning this Privacy Policy may be directed to ink789 support. To help us locate the relevant account and protect personal information, include the registered username, a clear description of the request and any relevant date or transaction reference. Do not send a password, banking password, e-wallet PIN or one-time security code.

ink789 may verify the identity of the requester before disclosing or changing account data. Privacy enquiries are reviewed as soon as reasonably possible, although complex requests or requests involving security records may require additional time.